Telecommunication Solutions for Hospitality Healthcare and Business

Hospitality Healthcare and Business

Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include Windows based hospitality software which provides guest and staff messaging, wake up calls and a property management interface to any PBX-PMS combination. In the business market DuVoice has unified messaging system which delivers voice mail messages to email.

DuVoice partners/certifies with several technology companies to deliver turnkey solutions. These partner ecosystems include both PBX and PMS companies: PBX: Avaya, ShoreTel, NEC, Nortel, Panasonic, Mitel, Cisco, Dialogic, Microsoft, Ipitomy, Asterisk, Metaswitch and Alcatel. PMS: Micros Opera, Agilysys, Comtrol, Hilton, Marriott, Starwood, Four Seasons, IHG, Infor and many more. Call Accounting: SDD Jazz, Metropolis.

DuVoice products are installed in several thousand properties in 50 different countries through a network of distributors and dealers throughout the Americas, Europe, Asia, Africa and Latin America.

What’s New

3 weeks ago

For immediate release

Making the right call - Hamilton Island rings in new
communications era with McLaren Technologies
Hamilton Island 27 January 2015 – McLaren Technologies, Asia Pacific’s leading provider of SaaS based technology solutions for the hospitality industry, has completed an installation project on Australia’s iconic Whitsunday Islands destination, Hamilton Island.
McLaren consulted with Hamilton Island to update telecommunications at the resort, installing two market leading systems – BroadSoft Hospitality’s JAZZ Fusion Call Accounting and DuVoice Guest and Administration Voicemail.
McLaren Technologies Managing Director, Mathew White, said, “Hamilton Island is a perfect example of a diverse and dynamic destination working smarter to maximise the full benefits of these two different but complementary technology products.”
“As Hamilton Island offers such a wide range of accommodation and venue options from beachfront hotels and holiday homes to luxury resorts like qualia, they can truly harness the power of JAZZ and DuVoice to integrate calls and voice applications across a single property as well as the broader building based network across the island.”
JAZZ Fusion software provides cloud based, call accounting services and voice application integration, personalising voice services and prices to suit different guest objectives and destination experiences. JAZZ provides a single point of integration regardless of the interface requirements, working across combinations of traditional switched voice service and voice over internet (VOIP) service devices.
The DuVoice web console for staff allows intuitive guest room wakeup calls and other telecommunications and call device features to be managed via web browser.
Mr White added, “Unified messaging is also a great benefit of DuVoice. Hamilton Island staff can now receive their voice mail messages directly on their PDA or PC, increasing communication, productivity and agility in the workplace.”
Situated on the Great Barrier Reef, Hamilton Island is one of Australia’s most famous tourist destinations. Hamilton Island Enterprises (HIE) owns the lease on the island and manages all resort facilities, in addition to communications access and technology delivery for its guests, island residents and its own business.
Hamilton Island Enterprises CEO Glenn Bourke said McLaren was selected because of the impressive and proven portfolio of product they offer clients.
“Due to the geographical location of Hamilton Island, we have always been progressive in terms of seeking out and investing in innovative technology solutions, both in front and behind the scenes. For Hamilton Island, it is vital we work with like-minded solution-based companies like McLaren to ensure
our guests have comparable if not superior service and technology to what they might find on the mainland.”
Mr White further said, “Hamilton Island is a market leader in the hospitality world, and has shown that it’s forward thinking philosophy extends to technology and guest experience also.”
“McLaren has assisted with delivering a new infrastructure redesigning the way Hamilton Island manages calls and voice applications, and we are confident that JAZZ and DuVoice will revolutionise the island’s communications. Ultimately, this new messaging technology and web console will allow staff to be more productive and connected, and for Hamilton Island to maintain and improve its overall guest experience.”
About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact sales@mclarenint.com or visit the www.mclarenint.com.
About BroadSoft Hospitality Inc.
With its globally recognized JAZZ Fusion brand, BroadSoft Hospitality specializes in providing above property, hosted and managed call accounting and PABX middleware services to the worldwide lodging industry. BroadSoft Hospitality is a wholly owned subsidiary of BroadSoft, Inc. and is a part of BroadSoft’s UC-One Unified Communications Solution.
BroadSoft, Inc. is a publically held corporation (BSFT) that provides software and services that enable mobile, fixed-line, and cable service providers to deliver hosted or cloud-based unified communications and other voice and multimedia services over Internet protocol (IP) based networks.
The company’s communications platform consists of BroadWorks software, which enables its service provider customers to offer enterprises with a range of hosted communications offerings, such as hosted PBX, voice and video calling, SIP Trunking, voice and video mail, call center, and audio conferencing, as well as 4G or LTE offerings. Its communications platform also include BroadCloud that enables the company to offer its service provider customers communications applications, such as BroadCloud PBX functionality, as well as Web collaboration, video conferencing, and fixed line short message service from its cloud service delivery platform; and BroadTouch, a client application, which enables carriers to offer unified communications services for smartphones, tablets, desktops, laptops, and other-end-user devices.
The company operates in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. BroadSoft, Inc. was founded in 1998 and is headquartered in Gaithersburg, Maryland. www.broadsoft.com/
About Du Voice
Founded in 1990, DuVoice is a Kirkland Washington, USA based company producing PMS interface, wake-up call, and guest management tools for the hospitality industry as well as hospitality and general business messaging solutions. DuVoice products are available worldwide through a network of distributors and resellers. DuVoice integrates with all major PABX and PMS manufacturers. www.duvoice.com
About Hamilton Island
Hamilton Island is located off the Queensland coast of Australia, within the Whitsunday Islands at the edge of the Great Barrier Reef. Here visitors can experience everything that is great about Australia – natural landscapes, calm turquoise waters, secluded beaches, beautiful weather, fascinating coral reefs, diverse flora and fauna. Hamilton Island offers a wide range of accommodation options, not to mention over 60 activities and all within a short direct flight from Sydney, Melbourne, Brisbane and Cairns. There are also great connections from other Australian cities. www.hamiltonisland.com.au
Media Contact
Michelle Forrest
Tel: +61 2 9251 4477
Fax: +61 2 8915 1358
Email: marketing@mclarenint.com
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