I would like to say THANK YOU to both you and the entire DuVoice team for providing The Memphis Grizzlies House (MGH), a St. Jude patient housing facility, an excellent new Voicemail solution. The DuVoice system has been working well since Go-Live and it interfaces well with he MGH Property Management System (PMS). MGH currently uses Maestro (a roperty Management system by Northwind). The Grizzlies House management team has been pleased with their purchase and the system’s user friendly operability.

One of the things the St. Jude team, myself included, appreciated most is the wonderful customer service we received from Seth Sandland. Seth made our transition from an Intuity VMS to the new DuVoice VMS very easy. We found Seth to be very personable as well as very knowledgeable about not only the DuVoice product, but some of our other systems as well (Avaya PBX, the telephone network, our PMS, etc.).

While I could list many things we appreciated about Seth and his visit, one instance really stands out. During the setup process, Seth identified that our PMS was not going to allow us to use broadcast messaging in an efficient manner. To resolve the issue, Seth went out of his way to work with the DuVoice development team to create a fix. The fix was fast and was seamless. Most importantly, it worked! The added feature allowed the MGH team to use Broadcast messages, something they do regularly.

I can truly say that the DuVoice VMS implementation was one of the most pleasant system implementations I have experienced here at St. Jude. As I mentioned above, Seth was instrumental in making it such a success.

Thank you Jon & Seth for the great product and the great service! We look forward to working with you for many years to come.

Have a great weekend,
Adam