One of the things the St. Jude team, myself included, appreciated most is the wonderful customer service we received from Seth Sandland. Seth made our transition from an Intuity VMS to the new DuVoice VMS very easy. We found Seth to be very personable as well as very knowledgeable about not only the DuVoice product, but some of our other systems as well (Avaya PBX, the telephone network, our PMS, etc.).

While I could list many things we appreciated about Seth and his visit, one instance really stands out. During the setup process, Seth identified that our PMS was not going to allow us to use broadcast messaging in an efficient manner. To resolve the issue, Seth went out of his way to work with the DuVoice development team to create a fix. The fix was fast and was seamless. Most importantly, it worked! The added feature allowed the MGH team to use Broadcast messages, something they do regularly.

I can truly say that the DuVoice VMS implementation was one of the most pleasant system implementations I have experienced here at St. Jude. As I mentioned above, Seth was instrumental in making it such a success.

Thank you Jon & Seth for the great product and the great service! We look forward to working with you for many years to come.

Have a great weekend,
Adam

DV4 and DV2000 products are now available with station side Session Initiated Protocol (SIP) integration to PABX systems.

Kirkland Washington – DuVoice now supports a station side SIP interface for the popular DV4 and DV2000 telecommunication systems.In this configuration, each DuVoice voice channel is supported by one SIP station on the PBX.DuVoice products will be available as turnkey systems pre-loaded on DuVoice provided servers, or as a software only solution that is loaded onto a customer provided computer.All features, functions and system administration of the original product are supported in the SIP version.

SIP configuration presents two immediate advantages.The first is that with SIP, the physical analog or digital voice board traditionally used in voice mail systems since the beginning of the technology is no longer required.This eliminates the cost of the board(s) as well as the need to provision for the board in the voice mail system server.Now that PCI slots are no longer required, the DuVoice application can run on a blade in the rack, and can be easily co-located with other applications. The second advantage is that physical voice mail extensions are no longer required on the PBX, thereby reducing cost, complexity and points of failure on the switch end.

As PBX manufacturers adopt SIP station standards, DuVoice will have readymade high end integration for these switches.Currently, DuVoice has successfully tested its SIP solution on several PBX systems. “A SIP endpoint integration makes our products more cost effective and compatible with most IP enabled local or hosted PBXs.” stated Jon Dulude, DuVoice CEO.“With the abundance of bandwidth today SIP also allows DuVoice solutions to be deployed in centralized or hosted environments as well.”

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About DuVoice

Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls and a property management interface to most any PBX system. In the business market DuVoice has unified messaging system which delivers MP3 or wave voice mail messages and PDF fax messages to email. DuVoice partners with several technology companies to deliver turnkey solutions. These partners include: Avaya, Metropolis, ShoreTel, SDD,Hansen, NEC Sphere, Panasonic, Telematrix, Teledex, Vodavi, Dialogic, Microsoft, and ITOX. DuVoice products are distributed through a network of distributors and dealers throughout the Americas, Europe, APAC and Latin America.

Contact:

Sales

800-888-1057

sales@duvoice.com

• Application Development
• Database Gathering
• System Programming
• Testing
• Training

Choose from the following professional services packages, or have DuVoice create a custom package to suit your specific needs.

PREPROG includes:

• Contact the end-user and reseller to develop the application and gather database information
• Complete the cut-over worksheet
• Pre-program the system,
• Record auto-attendant prompts with inhouse voice talent,
• Drop ship the system directly to the reseller or end-user site.
• Provide on-line training to a system administrator
• The on-site technician still needs to program the hunt group and line assignments on the telephone system and then follow the simple post-cut over testing process to verify everything is working correctly
• Requires a minimum of 1 week lead time.

INSTALLATION includes:

• Contact the end user and reseller to develop the application and gather database information
• Complete the cut-over worksheet
• Pre-program the system
• Record auto-attendant prompts with inhouse voice talent
• Drop ship the system directly to the reseller or end-user site
• Dispatch a DuVoice trained technician to install and test the system
• Provide in person training to a system administrator
• The scope of the project will determine the number of days the technician will be on site and the cost of the installation
• Requires a minimum of 4 week lead time.

An on-site technician must program the telephone system, DuVoice does not program the PBX.

• OnQ by Hilton
• Opera by Micros Fidelio
• LMS Agilisys
• Springer Miller
• Visual One by Agilisys
• Softbrands
• Epitome
• Resort Data Processing RDP
• SDD Jazz
• HIS
• Comtrol Lodging Link
• Autoclerk
• IQ Ware
• Timeshareware
• Rezstream
• InnSoft
• Mingus Hotello
• InnQuest
• Northwind Maestro
• Remco Nightvision
• MSI
• Jonas
• Choice
• SIHOT
• WebRex Pro
• Lanmark

If you don’t see your PMS product, please call.  If DuVoice does not already integrate with this product, we probably can. DuVoice can emulate several different hospitality PBX and voice mail systems.

DuVoice monitors outbound call traffic on IP Office and identifies all calls made to 911 in real time. Any calls to 911 trigger a series of immediate alarms.

The moment that a 911 call is placed anywhere in the facility,  DuVoice sends an audible and visual alarm to the displays of one or more IP telephones.  Staff can render aid and direct the professional responders to the resident in trouble. DuVoice will also send an Email to a specified address or addresses to document the 911 event.

911 Alert is also available as a stand-alone application.

System features:

• 5000 hours voice storage

Staff Features:

• Scheduled notification to multiple pager or
  telephone numbers on urgent or all messages
• Multiple personal greetings by schedule
• Archived message folders (10)
• Undelete messages (for 24 hours after initial deletion)
• Pause, rewind, fast forward, adjustable speed and volume during playback
• Forward / Reply to messages with comment
• Forward messages to distribution groups
• Append to messages
• Time, date, and message source stamp
• Auto copy messages to other mailboxes
• Interview / Q&A mailbox
• FIFO or LIFO stored message

• Multiple hotel guest Classes of Service -Extended Stay COS includes personal greeting and password
• Time and Date Stamp on all messages
• Message Archiving (Staff can retrieve guest messages even after the guest has checked out.)
• Welcome Message
• Multiple extensions per room

Unified Messaging

With DuVoice VeMail, voice mail and fax messages are delivered as attachments to Email messages. There are no special Email server or network requirements, nor do you need a special player to receive, listen to, or view messages. If you can send and receive Email, you can use DuVoice VeMail.

To hear a message, simply click on the attachment to the email message, and listen to it over your computer speaker or headphones. To delete it from your voice mail box, just click reply and send.

Fax messages are delivered as .tif files attached to Email messages.

Mobility Features

When you are on the road, you don’t need extra keystrokes to distract or slow you down. That’s why DuVoice has developed mobility features to make live easier for mobile telephone users.

A Mobile users can her office and listen to all messages without pressing a key:

• Transfer to cellular telephone give callers the option to press a key and be immediately transferred to your mobile telephone from your greeting.
• Auto log in* When you call in on your cell phone, DuVoice will recognize your cellular telephone number, automatically log you into your mailbox, and bypass your password.
• Auto playback
• Upon log in, DuVoice can be programmed to immediately play new messages.
• Once the message plays, it automatically skips to the next one (unless you elect to save or delete)
• LIFO playback DuVoice can be configured to play the latest message first. That way, if you’ve previously skipped a message, you will hear new messages first.

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Interface Summary:

• IP or serial interface to the PMS system

Check In

• Enable room mailbox
• Deliver welcome message (optional)
• Turn on long distance dialing COS *
• Guest name to telephone system *
• Guest Language
• Set Wake Up Call

Room Move

• Move messages to the new room
• Move scheduled wakeup calls

During Stay

• Receive ‘call front desk’ messages
• Set wake up calls

Check Out

• Disable mailbox
• Archive messages
• Extinguish message waiting light
• Remove wakeup calls for that room
• Archive wake up call data
• Remove any personal greetings
• Remove any personal password
• Reset extended stay class of service
• Turn off long distance dialing COS *

Room Status

• Pass room clean/dirty status +
• Multiple status codes “repair, etc.”

Data Swap

• Data synchronization
• Auto creation of guest mailboxes

TraceDisplay

DuVoice ships with it’s own trace application which will help with many of the problems you may encounter.  It has several different log files you can view in real-time, here is a list of some of the most important.

• Voice Hardware Layer – This will show SIP registration and dialogic events occurring on all channels.
• SIP Integration decoder – This will show how we interpreted a SIP packet for integration.
• Integration Testing and Setup – Used to diagnose problems with the integration.

3rd Party tools

Wireshark

For testing all types of SIP related problems, DuVoice does not ship this application however it is available free of charge at http://www.wireshark.org/.

A really important tip is to change the date display format to make debugging easier, especially if you send screenshots to DuVoice technical support.  This can be done from wireshark menu View | Time Display Format and choose option one Date and Time of day.

• OnQ by Hilton
• Opera by Micros Fidelio
• LMS Agilisys
• Springer Miller
• Visual One by Agilisys
• Softbrands
• Epitome
• Resort Data Processing RDP
• SDD Jazz
• HIS
• Comtrol Lodging Link
• Autoclerk
• IQ Ware
• Timeshareware
• Rezstream
• InnSoft
• Mingus Hotello
• InnQuest
• Northwind Maestro
• Remco Nightvision
• MSI
• Jonas
• Choice
• SIHOT
• WebRex Pro
• Lanmark

If you don’t see your PMS product, please call.  If DuVoice does not already integrate with this product, we probably can. DuVoice can emulate several different hospitality PBX and voice mail systems.