Wakeup Calls
With a few keystrokes, guests can schedule their own wakeup calls on their room phones. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room.
Hotel staff can also schedule wakeup calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.
A friendly call Unlike other systems that simply ring the phone, DuVoice plays a custom wakeup greeting when the guest answers. This greeting can be changed daily if desired. Guests can even specify one or more ‘snoozes’ after the initial wakeup call.
Reports Hotel staff has access to detailed reports on wake-up call activity.
- Pending Wakeup Report shows all scheduled calls.
- Failed Wakeup shows all rooms where wake-up calls were not answered by the guest.
- Wakeup Report shows all wakeup activity for a specific room; including when calls were scheduled, who scheduled the calls as well as the result of completed calls.
Failed Wakeup Alert In the event a wakeup call is not answered by the guest, the system will place an automated call to a pre-determined location to alert staff of the failed wakeup call.
Unified Messaging
With DuVoice VeMail, voice mail and fax messages are delivered as attachments to Email messages. There are no special Email server or network requirements, nor do you need a special player to receive, listen to, or view messages. If you can send and receive Email, you can use DuVoice VeMail.
To hear an MP3 or .wav message, simply click on the attachment to the email message, and listen to it over your computer speaker or headphones. To delete it from your voice mail box, just click reply and send.
Fax messages are delivered as .tif or PDF files attached to Email messages.
Professional Services
DuVoice professionals can assist in all phases of installation including:
- Application Development
- Database Gathering
- System Programming
- Testing
- Training
Choose from the following professional services packages, or have DuVoice create a custom package to suit your specific needs.
PREPROG includes:
- Contact the end-user and reseller to develop the application and gather database information
- Complete the cut-over worksheet
- Pre-program the system,
- Record auto-attendant prompts with inhouse voice talent,
- Drop ship the system directly to the reseller or end-user site.
- Provide on-line training to a system administrator
- The on-site technician still needs to program the hunt group and line assignments on the telephone system and then follow the simple post-cut over testing process to verify everything is working correctly
- Requires a minimum of 1 week lead time.
INSTALLATION includes:
- Contact the end user and reseller to develop the application and gather database information
- Complete the cut-over worksheet
- Pre-program the system
- Record auto-attendant prompts with inhouse voice talent
- Drop ship the system directly to the reseller or end-user site
- Dispatch a DuVoice trained technician to install and test the system
- Provide in person training to a system administrator
- The scope of the project will determine the number of days the technician will be on site and the cost of the installation
- Requires a minimum of 4 week lead time.
An on-site technician must program the telephone system, DuVoice does not program the PBX.
Guest Languages
Guests can retrieve messages and set wake up calls in their native language. The language can be provided by the PMS system or set by the hotel staff through InnDesk.
Available languages:
- American English
- British English
- Spanish
- French Canadian
- French (France)
- German
- Brazilian Portuguese
- Japanese
- Italian
- Arabic
- Mandarin Chinese
- Cantonese Chinese
- Thai
- Swahili
- Korean
- Russian
Software Support Warranty
DuVoice messaging systems come with 90 days of technical support & upgrades and a twelve month hardware warranty. Additional annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.
Software Support
- Installation technicians and end users receive unlimited technical support from DuVoice for the system
- Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice
- Systems covered by the software support are eligible for upgrades to the latest software as it is released
Hardware Warranty
- The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months
- Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
- Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.
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