Professional Services

Professional Services

DuVoice professionals can assist in all phases of installation including:

 

  • Application Development
  • Database Gathering
  • System Programming
  • Testing
  • Training

Choose from the following professional services packages, or have DuVoice create a custom package to suit your specific needs.

PREPROG includes:

  • Contact the end-user and reseller to develop the application and gather database information
  • Complete the cut-over worksheet
  • Pre-program the system,
  • Record auto-attendant prompts with inhouse voice talent,
  • Drop ship the system directly to the reseller or end-user site.
  • Provide on-line training to a system administrator
  • The on-site technician still needs to program the hunt group and line assignments on the telephone system and then follow the simple post-cut over testing process to verify everything is working correctly
  • Requires a minimum of 1 week lead time.

 

INSTALLATION includes:

  • Contact the end user and reseller to develop the application and gather database information
  • Complete the cut-over worksheet
  • Pre-program the system
  • Record auto-attendant prompts with inhouse voice talent
  • Drop ship the system directly to the reseller or end-user site
  • Dispatch a DuVoice trained technician to install and test the system
  • Provide in person training to a system administrator
  • The scope of the project will determine the number of days the technician will be on site and the cost of the installation
  • Requires a minimum of 4 week lead time.

An on-site technician must program the telephone system, DuVoice does not program the PBX.

Software Support Warranty

DuVoice messaging systems come with 90 days of technical support & upgrades and a twelve month hardware warranty. Additional annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

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