{{indexmenu_n>305}}
====== Emergency Alert System ======
The Emergency Alert System (EAS) monitors call traffic and identify all calls made to 911 in real time.

===== Features =====

  * Unlimited number of PBXs can be monitored.
  * Unlimited number of stations to alert.
  * Unlimited number of emergency numbers (non-SNMP only).
  * Email notification.
  * Automated call out.
  * Voice message notification.
  * Pager notification.
  * Slack notification.
  * Email templates per-language.
  * Optional custom email templates per-mailbox.
  * Optional custom email templates per-alert number.

===== Requirements =====

==== Avaya ====
  * IP Office 3.0 or above.
  * CTI Pro license for each IP Office, unless using SNMP.
  * DuVoice EAS feature on license.
  * SMTP Server for email alerts.
  * One or more channels of voice for call outs.

==== FreePBX ====
  * Asterisk AMI Call monitor

==== Other ====
  * 3rd Party sending alerts via REST API.

====== Troubleshooting ======
The emergency alert system logs all numbers and actions, via Trace Display, either in the //IP Office EAS// server log (file prefix: ''IPOEAS'') if you are using DevLink or in the //SNMP EAS// log (file prefix: ''SNMPEAS'') if you are using SNMP.

===== Tips =====
  * Add a normal extension to the Alert Numbers list (and remove 911) to test alerts. When you are satisfied everything is working you may remove the test number and re-add 911.
  * If using email alerts, test your SMTP before attempting an email alert.
  * If using voice alerts and/or email alerts, add an email address to the mailbox and a message delivery event.  Then use DV2000 Manager to send this mailbox a message.  VeMail will send the message to the recipient, verifying both email and voice notification.