Table of Contents

Ads & Deals

Using this method of message delivery a hotel can track deals or advertisements sent to guests.

This HowTo will demonstrate how to send a deal for the spa for a limited time. The message will be sent to all recipients and once the time expires the message will be automatically deleted from the guests mailbox.

Features

Requirements

  • DV2000 8.0.18 or above for advanced reporting as shown below.

Create

Choose a recording

SPA Recording

Recipients

In this example we will be sending the message to all checked in rooms. This group has been automatically populated for us by the hospitality server.

Options

SettingDescription
DateChoose a date the message should be delivered.
TimeChoose the time the message should be delivered.
Help numberOptionally if a number is entered here the guest can press # and be transferred to the SPA. If entered the recording should instruct the guest to press # to schedule an appointment today.
TypeChoose Message only. For this example we don't want to call the user.
RepeatOptionally choose to repeat this message.
Expiration (hours)For this example we only want the deal to last for 2 hours.
DescriptionEnter a description for tracking this ad.
IDThis optional field can be anything. In this example we've entered an accounting number we can then provide to sales.

Schedule

Reporting

Choose History from the Message menu.

Choose dates

Choose a date range for the report.

List

Unchecking Compact will generate a report for the dates specified with a separate row for each recipient along with the details of the message. This report is best for exporting to CSV or other formats.

Compact Report

This report will generate a report showing all the messages during the time period chosen with options to show more detail or print it directly.

Detail Report

There are three columns to the detail report. At the bottom of the Activity and Recipients columns it will show a summary of activities performed.

Detail

This contains detail about the message we sent.

Activity

Here you can see all the activity performed on the message. For example you can see mailbox 3101 room 100-101 listened to the message and deleted it.

Recipients

Here you will see the full list of all recipients and the last action they performed on the message.

Summary