IVR

The 7.00 offers a number of optional add-on interactive voice response (IVR) applications. These features are designed to meet specific application needs and are not part of the default installation of the product.

These IVR applications are not included in a standard installation and must be purchased from the manufacturer as separate add-on modules. Contact your authorized DuVoice reseller for more information.

This section describes the following optional applications:

ApplicationDescription
Dealer LocatorPlays back custom-recorded information for all dealers located within a defined radius of a caller-supplied zip code.
Inventory Status InterfaceManages an inventory of items, such as the contents of the minibars in a hotel's guest rooms.
Martec System InterfaceDelivers emergency alerts to guest room extensions based on information provided by a Martec safety management system.
Patient Reminder SystemDelivers appointment reminders, or simple recorded messages, to a predefined list of customer phone numbers.
Room Status InterfaceUpdate guest room housekeeping status without having to log in to the guest's mailbox. If passing updates to the PMS is desired, the PMS must support the RSI's HTTP interface.
Test ResultsReports test results to patients who call in and enter a required ID.