FAQ’s
3rd Party Software
Avaya IP Office
- Blind transfers do not work on Avaya IP Office SIP
- Can the IPOffice Manager software be run on the DuVoice system?
- How does DuVoice connect to IP Office?
- How does the PMS (Property Management System) interface with the IP Office?
- I am replacing an existing PBX; can I reuse the existing call accounting system with the IP Office?
- If the PMS provides the DuVoice system the guest name, will the guest name be displayed on a digital
- IP Office 5.0 and OfficeWatch
- IP Office Messages button fails
- On an IP Office why do I need DuVoice instead of Avaya VM Pro?
- Push Server supported phones?
- The network connection to the IP office keeps disconnecting, why?
- What hardware and software is required on the IP Office to integrate with the DV systems?
- When the IPOffice is integrated to the DuVoice, does the IPOffice need IPO VM PRO?
- Why can the guest IPOffice phones still dial external calls when the room is checked out?
- Why is there no audio from outside callers when they are trying to leave a message?
- Why should a 4620/4621/4625 IP phone be used at the front desk of a hotel?
- Will MWI work on centralized voice mail?
DuVoice Conference Bridge
- Can you expand the 8 port DVBridge?
- How do you default the DVBridge?
- Lost the administrator’s password.
- What are the dip switches used for on the DVBridge?
- What are the I/O ports and the audio port used for on the DVBridge?
- What is a DVBridge?
Hardware
- How to re-install Dialogic Drivers
- My customer wants new guest room telephones. Where can I get them?
- USB Keyboard hangs system
Hospitality
- Avaya Hospitality missing call bar
- Can MWI notifications be sent to both the PMS and the PBX?
- IP Office 5.0 and OfficeWatch
- Older ShoreTel interface support
- What data is passed between the PMS and the DuVoice?
- What is controlled by the PMS?
- Which call accounting system do I need and where do I get it?
- Why do I need call accounting if the PMS handles telephone charges?
- Why should a 4620/4621/4625 IP phone be used at the front desk of a hotel?
Integrations
- How to set any DTMF tone (s) to disconnect the DuVoice port immediately
- Panasonic TAPI driver will not connect
Microsoft Windows
- Can I expect any problems with XP SP2?
- Can I run Windows Update on my system?
- Daylight Savings Issue with systems shipped prior to 2007
- Is 64 bit Windows Supported?
- Is Vista Supported?
Networking
- Can the system use a dial up service?
- How do I remove DHCP errors that keep popping up on the screen?
- Is it required for the system to be connected to a LAN?
Shipping and Receiving
- What is the proper way to package a system for shipping to DuVoice?
- What should I do when sending a service order system to DuVoice?
SIP
- Blind transfers do not work on Avaya IP Office SIP
- How does DuVoice connect to IP Office?
- Is virtualization supported?
Support
- Can I pay for technical support by the hour?
- DVSupport blocked by firewall.
- How do I contact Technical Support?
- What do I get when purchasing DuVoice Extended Hardware Warranty?
- What do I get when purchasing DuVoice Software Support Warranty?
- What hours is Technical Support available?
- What warranty coverage do I get with a new DuVoice system purchase?
VeMail
- Can VeMail messages be played on Apple computers?
- Does the VeMail feature require much bandwidth and storage?
- Does VeMail support SSL?
- I cannot play VeMail from Vista, why?
- VeMail attachments are inaccessible when we send an HTML email to an iPhone.
- VeMail Supported File types
- What happens to the messages when a user replies to the VeMail message?
- What types of email servers can I use for VeMail?
- Will the system convert voice mail messages to text and send to email?