Tag Archives: sip

5.20.018 Released

Posted on 2013/06/10
  • Resolved a dialogic dependency for SIP systems which are configured for no lines.
  • Added support for transfer to voicemail, previous versions callers being transfered to voicemail would hear dead air.
  • Added support for Immediate record action on SIP systems when number is prefixed with ** typically used via a shortcode in IP Office.
  • Added support for transfer to RNA greeting on SIP systems when number is prefixed with ## typically used via a shortcode in IP Office.
  • Added support for transfer to BUSY greeting on SIP systems when number is prefixed with #* typically used via a shortcode in IP Office.
Posted in Release | Tagged , ,

Export Dialogic PowerMedia HMP Logs

Posted on 2012/06/07

All Dialogic log files are located in C:\program files\dialogic\log or C:\Program Files (x86)\dialogic\log for 64 bit systems.  These files are stored as timedate stamped text files.  The configuration limits the number of existing files so there is no need to worry about them using all your drive space.

The its_sysinfo program will package all the logs into a zip file of your choice along with all the information about the current drivers installed.  This method is preferred by Dialogic Technical support rather than coping the log files directly.

For 32bit operating systems

Run C:\Program Files\Dialogic\HMP\bin\its_sysinfo.exe

For 64bit operating systems

Run C:\Program Files (x86)\Dialogic\HMP\bin\its_sysinfo.exe

Posted in HowTo | Tagged , ,

Enable Dialogic PowerMedia HMP Debug logs

Posted on 2012/06/07

These instructions will guide you through enabling debug level logging in the Dialogic PowerMedia HMP product used by the DuVoice DV2000 SIP.

The logs are configured in a file called RtfConfigWin.xml and is located in different locations based on the operating system.  While this file can be modified using Notepad, DuVoice ships an already configured RtfConfigWin.xml file located in it’s installation folder.

All log files are located in C:\program files\dialogic\log or C:\Program Files (x86)\dialogic\log for 64 bit systems.  These files are stored as timedate stamped text files.  The configuration limits the number of existing files so there is no need to worry about them using all your drive space.

Windows 7 and Server 2008 R2

The configuration file is located in the hidden folder C:\ProgramData.  In order to view this folder you must change your folder options to “Show hidden files, folders, and drives”.

  1. Open a command prompt using either the menus or press Win+R and type CMD, then click Ok.
  2. Pause the existing logs, by running “rtftool pause”.
  3. Browse  to C:\ProgramData\Dialogic\HMP\cfg.
  4. Make a backup of your existing RtfConfigWin.xml.
  5. Copy RtfConfigWin.xml file from the DuVoice installation folder typically C:\DUVOICE to C:\ProgramData\Dialogic\HMP\cfg.
  6. From the command prompt reload the configuration file, by running “rtftool reload”.
  7. From the command prompt resume the logging, by running “rtftool resume”.

Windows XP, server 2003 and Server 2008 32bit

  1. Open a command prompt using either the menus or press Win+R and type CMD, then click Ok.
  2. Pause the existing logs, by running “rtftool pause”.
  3. Browse to C:\Program Files\Dialogic\HMP\cfg.
  4. Make a backup of your existing RtfConfigWin.xml.
  5. Copy RtfConfigWin.xml file from the DuVoice installation folder typically C:\DUVOICE to C:\Program Files\Dialogic\HMP\cfg.
  6. From the command prompt reload the configuration file, by running “rtftool reload”.
  7. From the command prompt resume the logging, by running “rtftool resume”.

Posted in HowTo | Tagged , ,

TIPS for Debugging SIP

Posted on 2011/12/28

DuVoice supplied tools

TraceDisplay

DuVoice ships with it’s own trace application which will help with many of the problems you may encounter.  It has several different log files you can view in real-time, here is a list of some of the most important.

  • Voice Hardware Layer – This will show SIP registration and dialogic events occurring on all channels.
  • SIP Integration decoder – This will show how we interpreted a SIP packet for integration.
  • Integration Testing and Setup – Used to diagnose problems with the integration.

3rd Party tools

Wireshark

For testing all types of SIP related problems, DuVoice does not ship this application however it is available free of charge at http://www.wireshark.org/.

A really important tip is to change the date display format to make debugging easier, especially if you send screenshots to DuVoice technical support.  This can be done from wireshark menu View | Time Display Format and choose option one Date and Time of day.

Posted in Support Blog | Tagged ,