Support

Software Support Warranty

DuVoice messaging systems come with 90 days of technical support & upgrades and a twelve month hardware warranty. Additional annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Blog

 

 

InnDesk 1.61.1 Released

Posted on 2013/06/11
  • Fixed ability to import mailboxes with leading zeros into ISI and RSI database.
Posted in Release | Tagged ,

5.20.018 Released

Posted on 2013/06/10
  • Resolved a dialogic dependency for SIP systems which are configured for no lines.
  • Added support for transfer to voicemail, previous versions callers being transfered to voicemail would hear dead air.
  • Added support for Immediate record action on SIP systems when number is prefixed with ** typically used via a shortcode in IP Office.
  • Added support for transfer to RNA greeting on SIP systems when number is prefixed with ## typically used via a shortcode in IP Office.
  • Added support for transfer to BUSY greeting on SIP systems when number is prefixed with #* typically used via a shortcode in IP Office.
Posted in Release | Tagged , ,

5.11.035 Released

Posted on 2013/06/04
  • Resolved a database server installation issue with Windows Server 2008 R1 64bit and Windows Vista 64bit. Existing systems are not effected.
  • Resolved a problem with range create and CSV import not adding mailboxes to the cache database when creating mailboxes.
Posted in Release | Tagged

5.20.017 Released

Posted on 2013/06/04
  • Includes InnDesk 1.61.
  • Resolved a database server installation issue with Windows Server 2008 R1 64bit and Windows Vista 64bit. Existing systems are not effected.
  • Resolved a problem with range create and CSV import not adding mailboxes to the cache database when creating mailboxes.
Posted in Release | Tagged

InnDesk 1.61 Released

Posted on 2013/06/02
  • Fixed a javascript compatibility problem with Internet Explorer when displaying the Multiple Wakeup creation page.
Posted in Release | Tagged ,

5.11.033 Released

Posted on 2013/05/21
  • All VeMail HTML templates have been updated to properly display in browser based email systems like GMAIL.
  • Resolved a problem with PMS systems sending blank group ID’s.
Posted in Release | Tagged

5.20.015 Released

Posted on 2013/05/21
  • All VeMail HTML templates have been updated to properly display in browser based email systems like GMAIL.
  • Resolved a problem with PMS systems sending blank group ID’s.
  • New feature for sending an email to one or more addresses listing pending wakeup calls.
Posted in Release | Tagged

InnDesk 1.60 Released

Posted on 2013/05/08
  • New UI
  • All times are now 12 hour format.
  • Homepage refresh every 5 minutes.
  • New multiple room wakeup call creation.
  • Full support for Avaya phones to pull bin and configuration files from InnDesk.
  • Wakeup creation shows result if success or failure.
  • Wakeup logs now sorted by date/time.
  • Allow sorting of wakeup log columns.
  • Wakeup calls can be canceled from homepage.
  • Server time now shows on most pages.
  • Completed report now sorted by date/time.
  • Added additional color schemes, red, blue, green, brown, yellow, orange, and purple. These colors match many existing hotel chains logos.
Posted in Release | Tagged

5.20.014 Released

Posted on 2013/05/08
  • Fixed database installer which caused issues on updates.
  • Includes InnDesk 1.60.1
  • Improved display of current line state.
  • Improved SIP failover support for systems which register with a single extension as multiple appearances like Avaya ACM.
  • Resolved issue with Hostel database swap process not working correctly in a multiple-PMS environment.
  • PMS integration support for the Intuity Audix protocol.
  • Fixed issue with starting database server on XP/2003 systems.
  • Updated database server.
Posted in Release | Tagged

View DMG integration logs

Posted on 2013/05/08

If you suspect integration issues with the DMG and your PBX, you can view the integration logs on the DMG by following the steps below.

  1. Login to DMG
  2. Choose Trace/Logging
  3. Stop tracing
  4. Clear logs
  5. Click Configure button on Trace row
  6. Uncheck everything
  7. On column Tel check the event column
  8. Click Submit
  9. Click Start
Posted in HowTo | Tagged ,