Support

Software Support Warranty

Annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system.
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice.
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released.

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months.
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Blog

5.11.045 Released

Attention
If you have 5.11.044 YOU MUST install this update otherwise NO WAKEUP CALLS will occur.

5.11.044 was released on 12/29/2014 and was only downloaded by three sites. If you’re one of these sites please update as soon as possible.

  • Resolved an issue with 5.11.044 which would block wakeup calls from being performed.
  • Resolved an issue with wakeup calls rarely but occasionally not being performed.

5.20.057 Released

  • Resolved an issue with archiving all messages when a guest is checked out or moved. Versions prior to 5.20.055 are not affected.
  • Includes InnDesk 1.71.03

InnDesk 1.71.03 Released

  • Single Wakeup call entry now uses room number search. This allows for quicker entry and number verification.
  • Multiple Wakeup form has been reverted back to 1.70 version, removing combo box selection.
  • Group management now uses room number search for entry. This allows for quicker changes by automatically highlighting the non-member room and adding it to the members list when the user presses the ENTER key.

See: http://inndesk.duvoice.com for an example of these changes.

InnDesk 1.71.02 Released

REQUIRES DuVoice VERSION 5.20.056 OR ABOVE

Features Added

  • Increased the speed of the interface in some areas as much as 50 percent.
  • All room entry uses combo box showing room number, first and last name, and ordered by Occupied and Vacant.
  • Maid status is now sorted alphabetically.
  • Celebrity Wakeup Management.
  • New individual wakeup call report.
  • Ability to upload a custom welcome message for each language.
  • Ability to upload a custom wakup message override prompt for each language.
  • Wakeup tab to guest room management.
  • Anonymous users can now view reports for a single room.
  • Added list of messages to guest room management under messaging tab.
  • Answered Wakeup call report.
  • Ability to choose wakeup announcement when creating single wakeups call for checked in rooms.
  • Room selection boxes now show Occupied with first and last name and Vacant rooms.
  • Ability for user to toggle between Vacant and Occupied rooms on Multiple Wakeup Creation when using checkbox form.
  • Display who is logged on when maximum number of users has been reached.
  • Ability to set the length of time a user will remain logged in when they close the browser. Default is 330 seconds.
  • Popup showing name of room when user hovers over room number on home screen.
  • Ability to add vacant rooms to groups.
  • Occupied Rooms report shows room description if enabled.
  • Vacant rooms report shows room description if enabled.
  • Pending wakeup report shows guest name.
  • Message status report Lists all rooms with a voice or text message.
  • When DuVoice service is not running InnDesk will show a Server Down page and attempt a rec-connection every 60 seconds.
  • Numerous other UI fixes and enhancements.

Fixed

  • Changed the way users are counted in order to resolve many false maximum user failures.
  • Column and text entries are now more consistent.
  • Completed Wakeup report renamed to Wakeup Activity report because it shows all wakeup activity not just completed.
  • Changed column header containing the guest name to the word “Guest” rather than “Guest Name” or “Name” making all the views more alike.

5.20.056 Released

  • Support for HMP SU357 and above.
  • New feature, Celebrity Wakeup calls.
  • New feature, callout reports.
  • Resolved issue setting text count via InnDesk.
  • Apache updated to 2.4.10.
  • Added ability to set location for multiple mailboxes in Administration.
  • Can now use Jonas protocol with TCP client connection type.
  • Resolved an issue posting hookstate email alerts.
  • Added support for forward all as DND on IP Office.
  • Includes InnDesk 1.71.02