Support

Software Support Warranty

DuVoice messaging systems come with 90 days of technical support & upgrades and a twelve month hardware warranty. Additional annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Blog

TIPS for Debugging SIP

Posted on 2011/12/28

DuVoice supplied tools

TraceDisplay

DuVoice ships with it’s own trace application which will help with many of the problems you may encounter.  It has several different log files you can view in real-time, here is a list of some of the most important.

  • Voice Hardware Layer – This will show SIP registration and dialogic events occurring on all channels.
  • SIP Integration decoder – This will show how we interpreted a SIP packet for integration.
  • Integration Testing and Setup – Used to diagnose problems with the integration.

3rd Party tools

Wireshark

For testing all types of SIP related problems, DuVoice does not ship this application however it is available free of charge at http://www.wireshark.org/.

A really important tip is to change the date display format to make debugging easier, especially if you send screenshots to DuVoice technical support.  This can be done from wireshark menu View | Time Display Format and choose option one Date and Time of day.

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