Support

Software Support Warranty

Annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system.
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice.
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released.

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months.
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Blog

5.20.063 Released

  • [trivial][issue #44] Mitel 3300 MWI is too fast for some PBX’s. New SIPMWIRingDelay override added.
  • [feature][issue #45] Install now calls database sync in order to remove non-printable and unicode characters from database which can cause InnDesk problems.
  • [trivial][issue #46] Update All button updates all rooms with first mailbox in list rather their own information.
  • Includes InnDesk 1.71.10

InnDesk 1.71.10 Released

Note: The default group mailbox management screen has changed to help performance on large systems. It is possible to revert to original version via settings by enabling ‘Show all rooms in groups’.

  • [feature][issue #38] InnDesk maintenance added to windows task scheduler
  • [feature][issue #40] Hide non-group mailbox members by default for better performance. This is now the new default and can be disabled in settings
  • [feature][issue #42] Support for blocking administration menu for users not in admin group
  • [feature][issue #43] Support for disabling check in/out but allow users in ‘admin’ or ‘manager’ group to still have access
  • [feature][issue #41] Settings dialog improved for readability
  • [minor][issue #39] No longer force room caching because of possible performance issues
  • [feature][issue #37] Compact database during install for improved performance

5.20.062 Released

  • [major] Possible infinite loop in guest based directory look up if guest is in multiple rooms [issue #32]
  • [minor] Mitel SIP Integration not using IP address during registration when REALM specified [issue #34]
  • [minor] PMS adding unicode characters to first and last names which are not compatible [issue #35]
  • [trivial] Rooms added to group via InnDesk do not receive message already in group mailbox [issue #36]

5.20.060 Released

  • [feature] No longer uninstall database server during uninstall of voicemail [issue #31]
  • [major] Mailbox Activity Report not being purged which can cause system to crash during maintenance effects 5.20.057 and above only [issue #30]

5.20.059 Released

  • Changed all references of “localhost” to “127.0.0.1” in order to resolve DNS resolution issues with localhost not routing to 127.0.0.1.
  • Improved management of PMS link to handle the possibility of a deadlock.
  • Resolved an issue with database server not performing an automatic repair if needed.
  • Support optional inclusion of VIP status with the name on the phone display.
  • Resolved issue with passing DND status from the PMS to the PBX, where one side is using a protocol that combines DND with the call restriction value (ACM or NEAX Model 60) and the other side uses a protocol that handles DND separately (such as Nortel).
  • Includes InnDesk 1.71.08

IP Office MWI for SIP phones

DuVoice has confirmed that version 9.1.0.437 supports message waiting lights on SIP phones.

Previously SIP phones using DuVoice required the use of the SIPX notification type. This while effective required the programming of each phones IP address in the DuVoice system. This version supports MWI lights via TAPI and our preferred method using shortcodes.

Requirements:
IP Office 9.1.0.437
Extensions be must be configured for MWI Subscription.
DuVoice version 5.11 or above.

Note:
Version IP Office version 9.1 is only supported on IP500v2 and Server Edition.