Support

Software Support Warranty

DuVoice messaging systems come with 90 days of technical support & upgrades and a twelve month hardware warranty. Additional annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice
  • Systems covered by the software support are eligible for upgrades to the latest software as it is released

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Support Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 5% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Blog

5.20.057 Released

  • Resolved an issue with archiving all messages when a guest is checked out or moved. Versions prior to 5.20.055 are not affected.
  • Includes InnDesk 1.71.03

InnDesk 1.71.03 Released

  • Single Wakeup call entry now uses room number search. This allows for quicker entry and number verification.
  • Multiple Wakeup form has been reverted back to 1.70 version, removing combo box selection.
  • Group management now uses room number search for entry. This allows for quicker changes by automatically highlighting the non-member room and adding it to the members list when the user presses the ENTER key.

See: http://inndesk.duvoice.com for an example of these changes.

InnDesk 1.71.02 Released

REQUIRES DuVoice VERSION 5.20.056 OR ABOVE

Features Added

  • Increased the speed of the interface in some areas as much as 50 percent.
  • All room entry uses combo box showing room number, first and last name, and ordered by Occupied and Vacant.
  • Maid status is now sorted alphabetically.
  • Celebrity Wakeup Management.
  • New individual wakeup call report.
  • Ability to upload a custom welcome message for each language.
  • Ability to upload a custom wakup message override prompt for each language.
  • Wakeup tab to guest room management.
  • Anonymous users can now view reports for a single room.
  • Added list of messages to guest room management under messaging tab.
  • Answered Wakeup call report.
  • Ability to choose wakeup announcement when creating single wakeups call for checked in rooms.
  • Room selection boxes now show Occupied with first and last name and Vacant rooms.
  • Ability for user to toggle between Vacant and Occupied rooms on Multiple Wakeup Creation when using checkbox form.
  • Display who is logged on when maximum number of users has been reached.
  • Ability to set the length of time a user will remain logged in when they close the browser. Default is 330 seconds.
  • Popup showing name of room when user hovers over room number on home screen.
  • Ability to add vacant rooms to groups.
  • Occupied Rooms report shows room description if enabled.
  • Vacant rooms report shows room description if enabled.
  • Pending wakeup report shows guest name.
  • Message status report Lists all rooms with a voice or text message.
  • When DuVoice service is not running InnDesk will show a Server Down page and attempt a rec-connection every 60 seconds.
  • Numerous other UI fixes and enhancements.

Fixed

  • Changed the way users are counted in order to resolve many false maximum user failures.
  • Column and text entries are now more consistent.
  • Completed Wakeup report renamed to Wakeup Activity report because it shows all wakeup activity not just completed.
  • Changed column header containing the guest name to the word “Guest” rather than “Guest Name” or “Name” making all the views more alike.

5.20.056 Released

  • Support for HMP SU357 and above.
  • New feature, Celebrity Wakeup calls.
  • New feature, callout reports.
  • Resolved issue setting text count via InnDesk.
  • Apache updated to 2.4.10.
  • Added ability to set location for multiple mailboxes in Administration.
  • Can now use Jonas protocol with TCP client connection type.
  • Resolved an issue posting hookstate email alerts.
  • Added support for forward all as DND on IP Office.
  • Includes InnDesk 1.71.02

5.20.054 Released

  • Resolved issue where receiving a loop current drop during a supervised dial is interpreted as a connect.
  • Resolved issue with PMS Monitor crashing if left running.
  • Improved serial communication with an NEC PBX using the NEAX Model 60 protocol.
  • Resolved issue with names containing unicode and accented characters causing PBXLink name changes to fail on IP Office.

5.11.042 Released

  • Resolved issue with names containing unicode and accented characters causing PBXLink name changes to fail on IP Office.
  • Resolved issue where message envelope would only play if the Play Sender ID option was enabled.

5.20.053 Released

  • Resolved issue where the multiple PMS feature requires all instances to use the same server type.
  • Resolved issue with NEAX 60 parser not truncating names to the max length and with using the wrong feature code for phone restriction.
  • Added support for receiving maid status from the PBX using the NEAX Model 60 protocol and passing it to the PMS.
  • Resolved issue where setting the COM port for the PMS Pass Through connector is saved with the wrong value.

InnDesk 1.70.18 Released

  • Resolved a refresh problem on all but the homepage. Each page had a timeout of 10 minutes which is the maximum time allowed to be idle. Therefore a user could have been logged off without knowing. Page refresh is now 5 minutes of inactivity before reverting to homepage.
  • Resolved problems with the error screen when attempting to create multiple wakeup calls.
    • Each row now shows the correct room.
    • The result column will now show the date and time submitted and a better explanation of the problem.
    • Resolved a problem creating wakeup calls from the error screen.
  • Changed the columns “Created On” in reports to “Scheduled On” and “Created By” has been changed to “Scheduled By”