Inventory

The Inventory Status Interface (ISI) is a telephony interface designed to allow users to report item and quantity information to one or more remote servers. Although the original conception was to provide a method for a hotel's housekeeping staff to report usage of items from the guest room mini-bar, the interface has been designed to allow for any type of inventory reporting a user may require.

• PMS integration is not required.
• Mailbox creation and voice mail integration is not required.
• Auto-attendant support is not required (except for providing the telephony interface).
• Unlimited number of user accounts.
• Unlimited number of items.
• Telephony interface supports user language preference.
• Administration interface allows recording item descriptions in any supported language.
• Web interface supports reporting of all item and user changes.
• System supports posting changes simultaneously to as many as five remote servers.

ISI is a licensed IVR feature and must be purchased from the manufacturer on a per-site basis.

The Inventory Status Interface (ISI) provides an administrator telephony interface for recording item descriptions that is integrated with the standard administrator telephony interface for the voicemail / auto-attendant system. The flowchart below provides a basic overview of how to access and use this interface to record item names or descriptions.

These item description recordings are used within the telephony user interface as confirmation to the user that he or she entered the correct item code. If there is no recording for an item, the system will simply restate the item ID that the user entered. While that is useful for confirming that you entered what you thought you did, playing a recorded name or description further confirms that the ID entered actually is the ID for the intended item.