Auto Attendant
The auto attendant type is for use in creating mailboxes that do not take messages, such as the main greetings mailbox 991.
Auto attendant mailboxes always use call blocking and never take messages. Consequently, it is not possible to assign message delivery or notification templates to these mailboxes, nor can they be added to the member lists of list and group mailboxes.
General
Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.
Owner
| Setting | Description | |
|---|---|---|
| Name | Use this field to give the mailbox a descriptive name. This is purely for convenience in finding the mailbox in the mailbox list. System mailboxes do not ever appear in the directory. Maximum length is 24 characters. The following characters are not allowed: [\/ | “] |
| Password | Password, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox. |
Properties
| Setting | Description |
|---|---|
| Description | Use this field to add a further description if desired. Optional. |
| Class of service | Select the Class of Service (COS) template to assign to this mailbox. |
| Tenant | Select the tenant to which the mailbox is assigned. |
| Language | Select the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration. |
Options
| Setting | Description |
|---|---|
| Tutorial complete | This setting is automatically checked for auto attendant mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording. |
| Language set by owner | If checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language. |
Features
| Prompts | Manage prompts and greetings. |
Advanced
Advanced features should not typically be modified and can cause calls to be handled improperly.
| Overrides | Overrides assigned to mailbox. |
| Call Handling | Assign call handling template. |
| Custom Info | Custom read only information. |