List
A list mailbox will auto-forward a copy of every voice message received to all members of its internal distribution list. This list may include one or more mailboxes of any type that can receive messages, including other list mailboxes (but not including itself).
List mailboxes have a static member list that can only be modified manually.
Whenever a message is received, it is delivered to all members immediately and is then automatically deleted from the distribution mailbox.
There is a COS setting that can block message delivery to any guest mailbox that is vacant at the time the message is received.
List mailboxes can:
- Be added to the company directory
- Be nested inside other distribution lists
- Be managed over the phone by logging into the mailbox
- Accept messages from outside callers
General
Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.
Owner
| Setting | Description | |
|---|---|---|
| Extension | Extension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be. | |
| Name | Use this field to give the mailbox a descriptive name. This is purely for convenience in finding the mailbox in the mailbox list. System mailboxes do not ever appear in the directory. Maximum length is 24 characters. The following characters are not allowed: [\/ | “] |
| Password | Password, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox. |
Properties
| Setting | Description |
|---|---|
| Description | Use this field to add a further description if desired. Optional. |
| Class of service | Select the Class of Service (COS) template to assign to this mailbox. |
| Single Digit Action | Single Digit menu assigned to mailbox. |
| Tenant | Select the tenant to which the mailbox is assigned. |
| Language | Select the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration. |
Options
| Setting | Description |
|---|---|
| Tutorial complete | This setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording. |
| Language set by owner | If checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language. |
| Allow transfers | Allow callers to transfer to this mailboxes extension. |
| Hide from directory | Hide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory. |
| Shared messages | When checked, the first person to listen to a shared message will cause it to be deleted from all other mailboxes within 30 seconds and is placed into the users deleted queue. |
Features
| Prompts | Manage prompts and greetings. |
| Membership | Display list of group and list mailboxes mailbox is a member of. |
| Members | List of this mailboxes members. |
Advanced
Advanced features should not typically be modified and can cause calls to be handled improperly.
| Custom Info | Custom read only information. |