User
The user mailbox type is used when creating general-purpose subscriber mailboxes, such as for employees.
It supports the widest range of features for sending, receiving and managing messages, although the exact set of features available depends on the class of service (COS) that is assigned.
General
Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.
Owner
| Setting | Description |
|---|---|
| Extension | Extension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be. |
| First | First name of the guest. Typically assigned automatically by the PMS. |
| Last | First name of the guest. Typically assigned automatically by the PMS. |
| Password | Password, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox. |
Properties
| Setting | Description |
|---|---|
| Description | Use this field to add a further description if desired. Optional. |
| Class of service | Select the Class of Service (COS) template to assign to this mailbox. |
| Single Digit Action | Single Digit menu assigned to mailbox. |
| Tenant | Select the tenant to which the mailbox is assigned. |
| Language | Select the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration. |
Options
| Setting | Description |
|---|---|
| Tutorial complete | This setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording. |
| Language set by owner | If checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language. |
| Do not disturb (DND) | Block all transfers to this mailbox. |
| Hide from directory | Hide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory. |
Features
| Prompts | Manage prompts and greetings. |
| MWI | Message waiting addresses. |
| Email addresses. | |
| Mailbox | Mailbox addresses for forwarding. |
| Telephone | Telephone addresses for notifications. |
| Notifications | Notification templates. |
| Forwarding | Manage message forwarding. |
| Membership | Display list of group and list mailboxes mailbox is a member of. |
Advanced
Advanced features should not typically be modified and can cause calls to be handled improperly.
| Call Handling | Assign call handling template. |
| Call Handling | Assign call handling template. |
| Custom Info | Custom read only information. |