Greetings / Language

The actions listed in this section relate to selecting what greeting or prompt to play and what language to use on a multiple language system.

The table below provides a brief overview of each action, listing the action, an example, and a brief description. More detailed descriptions are provided in the sections that follow.

The Greeting option is used to play a particular greeting file, identified by number.

After you select Greeting from the list, type a space after the g in 'Greeting' and then enter the greeting number you want to play. Valid greeting numbers range from 1 to 9. If there is no actual greeting recorded for the number you select, then nothing will be played.

Example: Greeting 2
In the example given, the recording assigned to greeting number 2 will be played. If no recording has been assigned, or if the assigned recording no longer exists, then nothing will be played.

This action is only relevant for SDA menus assigned to standard or system mailboxes.

The Language option changes the active prompt set to the selected language, if it exists, for the duration of the call. Optionally, it may send the call to another mailbox as well.

After you select Language from the list, type a space after the e in 'Language' and then enter a valid language number. The language you select must be licensed, installed and activated on your system; if it is not, then this action will fail and the language will not be changed.

You may also add a space after the language number and then enter a mailbox to which the call will be sent after the language is changed. This acts as a Goto, not a transfer, so after the language is changed, the system will play the greeting for the specified mailbox.

Many of the languages supported by the 7.00 only provide guest subscriber prompts; only a handful of languages currently support the full prompt set, including prompts that a caller might hear. They are:

Example: Language 201
In this example, the language is changed to Spanish (201), if and only if Spanish has been installed on the system and activated, and then the greeting for the current mailbox is replayed. If Spanish is not installed or not activated, then the language will not be changed, but the greeting will still be played again.

Example: Language 402 7101
In the second example, the language is changed to French Canadian (402), if that language is installed and activated, and then the greeting for mailbox 7101 is played and the SDA assigned to that mailbox will take effect.

The Play option is used to play a specified voice file located in the mailbox folder for the current mailbox.

After you select Play from the list, type a space after the y in 'Play' and then enter a valid filename for a voice recording. The file must have either .WAV or .GRT as the file extension, and the file must exist in the mailbox folder of the current mailbox. If you do not specify a file extension, the system will look for a .GRT file first; if one exists, it will play that file, otherwise it will look to see if there is a .WAV version instead.

If you record the file using the 7.00 itself (such as recording a greeting), the file will be recorded in the correct format. However, if you record a prompt to play using a 3rd-party application, or have it professionally recorded, the file must conform to the following specifications:

8-bit 8000 Hz mu-Law PCM WAVE

Example: Play TEST
In this example, the file TEST.GRT is played if it exists; otherwise, TEST.WAV is played instead. If neither exist, the action is invalid.

Example: Play TEST.GRT
In the second example, TEST.GRT is played if it exists; otherwise the action is invalid.

Example: Play TEST.WAV
In example three, if TEST.WAV exists, it is played, otherwise the option is invalid.

The Replay Greeting option simply replays the greeting for the current mailbox. There are no optional settings, just select Replay Greeting from the list of options.

The Skip Greeting and Take Message options are interchangeable. Take Message was added with the intent that it is less ambiguous as to what the option is intended for, but Skip Greeting is still supported for backwards compatibility.

Both options cause the greeting playback to stop and the call is sent directly to playing the beep and recording a message.